Privacy Policy
This Privacy Policy explains how FixerUp Inc ("FixerUp," "we," "us," or "our") collects, uses, shares, and protects information when you use our mobile applications, website, and related services (the "Services").
Contact
FixerUp Inc
500 108TH AVE NE, Bellevue, WA 98004, USA
Support: support@fixerupus.com
Information We Collect
- Information you provide (such as phone number, email, and account details).
- Information generated when you use the Services (such as usage logs, diagnostics, and crash reports).
- Device and technical information (such as device model, operating system version, IP address, and identifiers used for security and fraud prevention).
- For SMS verification, we collect your phone number and may collect message delivery metadata such as timestamps and delivery status.
- Location data. With your permission, our mobile applications access your device's location (precise and/or approximate), as described in the "Location Data" section below.
Location Data
The FixerUp mobile applications access location data. If you grant the app location permission, we collect your device's precise location (e.g., GPS) and/or approximate location (e.g., from Wi-Fi or network signals) while you are using the app. We use this location data to:
- Show you nearby projects, service requests, and fixers relevant to your area;
- Match seekers and fixers based on service area and estimate distance and travel;
- Improve the relevance and quality of search results and recommendations; and
- Help detect and prevent fraud and abuse.
We do not collect location data in the background; location is accessed only while you are actively using the app. We may share location data with service providers that support these features (such as mapping and geocoding providers) solely to operate the Services; we do not sell your location data.
Granting location permission is optional. You can enable or disable the app's access to location at any time in your device settings (for example, Settings > Apps > FixerUp > Permissions on Android). If you disable location access, some features (such as finding nearby projects or fixers) may be limited or unavailable.
How We Use Information
We use information to provide and operate the Services, create and secure accounts (including OTP/2FA verification), match seekers and fixers (including by using location data as described above), prevent fraud and abuse, provide customer support, improve performance and reliability, and comply with legal obligations.
How We Share Information
We may share information with service providers that help us operate the Services (such as cloud infrastructure providers, SMS delivery providers, and analytics/crash providers) and with telecommunications carriers as needed to deliver SMS messages. We may also share information to comply with law, respond to lawful requests, or protect the rights, safety, and security of users and FixerUp. We do not sell your personal information.
Data Retention
We retain information for as long as necessary to provide the Services and for legitimate business purposes such as security, compliance, dispute resolution, and enforcement of agreements. Verification and security logs may be retained for a limited period.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.
Your Choices
You may be able to update certain account information in the app. You can request access or deletion (where applicable) by contacting us at support@fixerupus.com.
Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Updates
We may update this Privacy Policy from time to time. We will post the updated policy and change the effective date.
SMS Privacy Notes
We use SMS only for OTP/2FA account verification. Message and data rates may apply. Reply STOP to opt out and HELP for help. For support, contact support@fixerupus.com.