Privacy Policy

Effective Date: 2026-1-1

This Privacy Policy explains how FixerUp Inc ("FixerUp," "we," "us," or "our") collects, uses, shares, and protects information when you use our mobile applications, website, and related services (the "Services").

Contact

FixerUp Inc

500 108TH AVE NE, Bellevue, WA 98004, USA

Support: support@fixerupus.com

Information We Collect

  • Information you provide (such as phone number, email, and account details).
  • Information generated when you use the Services (such as usage logs, diagnostics, and crash reports).
  • Device and technical information (such as device model, operating system version, IP address, and identifiers used for security and fraud prevention).
  • For SMS verification, we collect your phone number and may collect message delivery metadata such as timestamps and delivery status.

How We Use Information

We use information to provide and operate the Services, create and secure accounts (including OTP/2FA verification), prevent fraud and abuse, provide customer support, improve performance and reliability, and comply with legal obligations.

How We Share Information

We may share information with service providers that help us operate the Services (such as cloud infrastructure providers, SMS delivery providers, and analytics/crash providers) and with telecommunications carriers as needed to deliver SMS messages. We may also share information to comply with law, respond to lawful requests, or protect the rights, safety, and security of users and FixerUp. We do not sell your personal information.

Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business purposes such as security, compliance, dispute resolution, and enforcement of agreements. Verification and security logs may be retained for a limited period.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.

Your Choices

You may be able to update certain account information in the app. You can request access or deletion (where applicable) by contacting us at support@fixerupus.com.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Updates

We may update this Privacy Policy from time to time. We will post the updated policy and change the effective date.

SMS Privacy Notes

We use SMS only for OTP/2FA account verification. Message and data rates may apply. Reply STOP to opt out and HELP for help. For support, contact support@fixerupus.com.